Learning and Organizational Development drives workforce planning and development in our organization. The Learning and Organizational Development Section provides educational support, internal consulting, facilitation services to guide groups in achieving organizational results, improved resource management, and performance training and development. 


Learning and Organizational classes are aligned to the business goals of the organization. Classes are offered in instructor-led and computer-based formats. Specialized training is available for intact groups.

Mandatory Classes:

SUNsational Service® 
The Broward County Government, Visit Lauderdale (Greater Fort Lauderdale Convention & Visitors Bureau) and the Hospitality Industry have teamed to promote and set the standards for service excellence at all points of contact. The mission of this partnership is to ensure SUNsational Service® for every citizen and guest.

Employment Issues: New Hire
This class introduces policies on employment issues in several key employment areas. These include: Anti-harrassment, Sexual Harassment, Whistle Blower, Equal Employment Opportunity (ADA & Unlawful Discrimination​), Ethics, Opposition to Workplace Violence, Electronic Mail Usage, and HIPAA. 


FastForward: Gateway to County Management
The goal of FastForward: Gateway to County Management is to effectively and efficiently orient new or experienced managers to Broward County culture, policies and management practices, as well as introduce them to the training required of their supervisors. 

Positive Start Program
Newly promoted, first-time supervisors or those who are new to supervision in Broward County are required to successfully complete a 16-module training program called “Positive Start.” This program is offered through Learning and Organizational Development and addresses the behavioral and technical skills necessary to be effective in a supervisory role. Current supervisors and managers are welcome to participate to refresh their skills and exchange knowledge, experience and expertise with Broward County’s frontline supervisors.

The Supervisor’s Apprenticeship: Skills for Rising Leaders™
The Supervisor’s Apprenticeship: Skills for Rising Leaders™ is a competency based program offered to individuals targeted as potential future supervisors. It will prepare the novice leader for his or her current role and position them for a move into a supervisory function. The Supervisor's Apprenticeship is aligned with the Positive Start supervisory training currently being offered.


Broward County has an award-winning internal facilitation model. Employees volunteer to participate in a two-month Facilitation Skills Training course to learn the tools and techniques for guiding groups. After graduation, the participants become members of the Broward County Facilitators and give back to the organization by facilitating group meetings for internal agencies. 

Sample of Facilitated Meetings:

Group Vision/Mission/Objectives    Project Development
 SWOTT Analysis  Branding and Marketing Plan
 Strategic Planning  Group Goal Setting
 Project Planning  Communication Plan Design
 Problem Identification/Solution  One to Five Year Agency Plans
 Program Redesign  New Process Design

Find out more about Learning and Organizational Development.

Contact Us:
Human Resources Division
Learning and Organizational Development
115 S. Andrews Ave.
Room 516
Fort Lauderdale, FL 33301

E-mail: empdevtrain@broward.org
Phone: 954-357-6001​​​​​​​​​​​