This letter is notification of an important change to your Broward County Water & Wastewater Services account, effective May 1, 2021.
One year ago, this month, Broward County temporarily suspended its policy for water turn-offs for past due balances. It was a way for us to help customers through a difficult economic time and ensure water services were available for handwashing and other hygiene measures during the height of the pandemic.
During this time, we encouraged customers to stay current with their water utility payments if they were able, and to reach out for assistance in setting up a payment plan if they were not.
Over the past several months, many businesses in our community have reopened. Thankfully, many of those who temporarily lost their jobs are back at work. Since January, thousands of residents have been vaccinated and thousands more will be vaccinated in the coming weeks. The Federal Government has issued three separate economic stimulus packages during the pandemic with payments for adults and children in qualifying households. Included were programs for utility bill assistance.
Given these recovery activities, effective May 1, Broward County Water & Wastewater Services will reinstitute its suspended water turn-off policy. Unless alternative payment arrangements are made, customers with past due balances may be subject to disconnection starting May 3, 2021.
Given that some customers may have experienced financial hardship and reduction in income due to COVID-19, UTILITY BILL ASSISTANCE IS AVAILABLE FOR QUALIFIED HOUSEHOLDS.
You can expect continued patience and understanding from our customer service professionals during these unprecedented times. Please contact us at (954) 831-3250, Monday thru Friday from 8:30AM to 4:45PMP if you need to discuss a payment arrangement with up to six months interest-free. To avoid disconnection under a payment arrangement, you must keep your account in good standing by making payments on both your past due balance, as scheduled, and on your current balance, on time.
We thank you for being our customer and are here to assist you with any questions you may have.
Pay Water Bill
4 CONVENIENT WAYS TO PAY YOUR UTILITY BILL
1. Online
broward.org/WaterServices/CustomerService/Pages/Utilform.aspx
2. By Phone
You can call (954) 831-3250 to process payment, select option #1
3. In-Person - At two WWS locations:
You can make an in-person payment at the following WWS locations:
-
Customer Payment Center - Pompano Beach
2555 W. Copans Road, Pompano Beach
Office Hours: 8:00am to 5:00pm
Monday - Friday, Except Holidays
An after-hours drop box is available -
Customer Payment Center - Lauderhill Mall
1491 NW 40th Ave, Suite 7, Lauderhill
Office Hours: 8:00am - 5:00pm
Monday - Friday, Except Holidays
An after-hours drop box is available
4. In-Person - At any AMSCOT location:
The AMSCOT locations are 24 hours.
To find the nearest AMSCOT location near to you, please visit
amscot.com
Quick Links
City of Fort Lauderdale Stormwater Billing Changes
Effective October 1, 2020, the City of Fort Lauderdale will start billing for stormwater services and Broward County Water and Wastewater Services will discontinue a monthly stormwater rate for approximately 1,700 City residents. The City of Fort Lauderdale will bill the stormwater rate annually on the property tax bill instead of on the monthly utility bill. For more information on the new stormwater billing method, please contact the City of Fort Lauderdale at 954-828-8000.
Restoring Water Quality in Buildings for Reopening
For our customers who are returning to buildings or businesses which have been closed due to COVID-19, please find the guidelines
for restoring the water quality which can be viewed here.
Maintaining building water qualityChecklist for maintaining building water quality
Fiscal Year 2021 Water and Wastewater Rates, Fees and Charges
The board of County Commissioners maintained the same rates for Fiscal Year 2021.
The rates are effective as of October 1, 2020.
A summary of the FY21 water and sewer rates can be viewed
here.Are you a new owner or tenant looking to establish a utility account with Broward County Water & Wastewater Services?
Auto PaySign up for Automatic Payment from your checking or savings account and your bill will always be paid on time! This convenient option saves you time and money and conserves natural resources.
Please contact Customer Service at 954-831-3250 for additional information.
Electronic Billing
Conserve additional resources by choosing to receive electronic bills instead of paper. Send an email to WWS Customer Service at
water@broward.org and state that you want an electronic bill. Be sure to provide your customer number and email address where you would like your bill to be sent.
Protect Yourself
