City of Fort Lauderdale Stormwater Billing Changes
Effective October 1, 2020, the City of Fort Lauderdale will start billing for stormwater services and Broward County Water and Wastewater Services will discontinue changing a monthly stormwater rate for approximately 1,700 City residents. The City of Fort Lauderdale will bill the stormwater rate annually on the property tax bill instead of on the monthly utility bill. For more information on the new stormwater billing method, please contact the City of Fort Lauderdale at 954-828-8000.
Attention Valued Customers
Please be advised that due to the continued effects of the COVID-19 coronavirus, Broward County Water & Wastewater Services has made the decision to temporarily close our Pompano Beach and Lauderdale Lakes Payment Centers until further notice.
Payments can still be made utilizing our Pompano Beach drive-thru or by calling our 24-hour automated system at 954-831-3250 and
selecting option #1.
You can also make a payment on our website at
www.broward.org/waterservices or by cash at any Amscot location that is open.
Restoring Water Quality in Buildings for Reopening
For our customers who are returning to buildings or businesses which have been closed due to COVID-19, please find the guidelines
for restoring the water quality which can be viewed here.
Maintaining building water qualityChecklist for maintaining building water quality
Free Chlorination
Free Chlorination begins on September 8, 2020 and ends on September 29, 2020 in the
District 2 Water Service Area;
and begins on September 30, 2020 and ends on October 21, 2020 in the
District 1 Water Service Area.
Free chlorination is a common practice for water systems using combined chlorine disinfection in an effort to ensure the integrity of the distribution system. This chlorination period is anticipated to be transparent; however, there may be a slight change in the taste or odor of the tap water.
Fiscal Year 2020 Water and Sewer Rates
On September 24th, 2019, the Broward County Commission voted to adopt the FY20 proposed rates, effective October 1, 2019.
A summary of the FY20 water and sewer rates can be viewed
here.
New Payment Option - Amscot.
Bring your services bill or bill stub with you to any Amscot location. Amscot will charge a non-refundable $2.00 fee for each transaction. This fee is remitted entirely to Amscot - Not Broward County. Cash payments only. The payments post the next business day.
Customer Service
Main Customer Service Phone: 954-831-3250
FAX: 954-831-0789
Phone Hours: 8:30AM - 4:45PM
This number also provides 24-hour customer account status information.
Cashier Hours
8:00AM - 5:00PM (Pompano Beach) 8:00 am - 5:00 pm (Lauderdale Lakes)
Start Service
Are you a new owner or tenant looking to establish a utility account with Broward County Water & Wastewater Services?
Auto PaySign up for Automatic Payment from your checking or savings account and your bill will always be paid on time! This convenient option saves you time and money and conserves natural resources.
Please contact Customer Service at 954-831-3250 for additional information.
Electronic Billing
Conserve additional resources by choosing to receive electronic bills instead of paper. Send an email to WWS Customer Service at
water@broward.org and state that you want an electronic bill. Be sure to provide your customer number and email address where you would like your bill to be sent.
Protect Yourself
