What is it?
The Paratransit Riders Choice program is an invitation only 12-month pilot program for existing ADA paratransit customers. The program provides a new transportation choice for ADA customers and enhances the Paratransit service. Some individuals may prefer the convenience of same day taxi trip service to the pre-scheduled TOPS paratransit service. Unlike TOPS, the Riders Choice trip can be a same day, direct to your destination. View the Riders Choice Pilot Program guide.
How Does the Pilot Program Work?
Customers are issued a Riders Choice payment card which they can use to pay up to $15 of the trip’s actual metered fare when traveling with an authorized transportation company within Broward County. The card is valid for use only in Broward County. To check your payment card ride balance, please call paratransit at 954-357-8405 or email RidersChoice@broward.org
Customers in the program have the choice of calling an authorized taxi company or a licensed transportation network company to schedule their trip in Broward County.
Being enrolled in the pilot program does not affect one's TOPS eligibility or use.
Authorized Transportation Companies
The following companies are authorized to accept the Riders Choice payment card and customers must have their Riders Choice payment card on them when traveling. If not, customers will be responsible for the entire cost of their trip.
|Transportation Company Name
|Yellow Cab of Broward
954-565-2800 (Wheelchair Vehicle requests)
Frequently Asked Questions
Protect Your Card from Damage
Riders should keep their Riders Choice cards away from all magnets and cell phones to limit the possibility of the card getting damaged. Please report a damaged card to Paratransit 954-357-8405 or email RidersChoice@broward.org.
Choose between taking a trip on TOPS by making a reservation by 5PM the day before OR by contacting a Riders Choice taxi the same day. Do not make a reservation on TOPS and a taxi for the same trip.
If you have a TOPS trip subscription and want to take a taxi instead, you must first cancel your TOPS trip subscription by calling the Call Center at 1-866-682-2258.
For all other pilot program questions, please contact the Riders Choice Pilot Program at 954-357-8405 or email RidersChoice@broward.org.
TOPS Reservation/Call Center: 1-866-682-2258