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Riders Choice Pilot Program


New Riders Choice Rate

What is it?

The Paratransit Riders Choice program is a pilot program for existing paratransit customers and has recently been extended to January 31, 2021. The program provides a new transportation choice for customers and enhances the Paratransit service. Some customers may prefer the convenience of same day taxi trip service to the pre-scheduled TOPS paratransit service. Unlike TOPS, the Riders Choice trip can be a same day, direct to your destination. ​View the Riders Choice Pilot Program guide​.

Eligibility Requirements

Must be a currently eligible TOPS customer with at least 1 year of TOPS eligibility AND taken at least 100 trips on TOPS during the past 12 months. View the Paratransit Riders Choice Pilot Program Enrollment Form.

How Does the Pilot Program Work?

Customers are issued a Riders Choice payment card which pays up to $18 (effective April 2, 2019) of the trip’s actual metered fare when traveling with an authorized taxi company within Broward County. The card is valid for use only in Broward County. 

Customers must have their Riders Choice payment card when traveling. If not, customers will be responsible for the entire cost of their taxi trip.

Participating in the pilot program does not affect one's TOPS eligibility or use.

Authorized Transportation Companies

Customers have the choice of the following Riders Choice Pilot authorized transportation  companies in Broward County that are authorized to accept the Riders Choice payment card. Customers must have their Riders Choice payment card with them when traveling for payment. If not, customers will be responsible for the entire cost of their trip.
 
Transportation Companies authorized to accept the Riders Choice payment card as of February 1, ​2019:
Transportation CompanyTelephone NumberWheelchair Accessible Taxicabs
Amazing Taxi954-909-4645 or
954-588-7130
YES
Aunaka Express Taxi954-632-8262NO
Broward Taxi954-888-8888YES
D.M. Taxi954-496-5487YES
Dial A Taxi954-888-5858YES
Excelsior Taxi954-934-3595NO
Express Taxi954-336-5689 YES
Friendly Checker954-999-9999 YES 
Green Taxi Co-Op 5971954-826-6894 YES
Intercity Taxi954-525-4500 or
954-333-3333
YES
Kazwel Taxi954-966-6666NO
Prestige Cab954-909-9911 YES
Public Service954-709-6940 or
954-587-9090
NO
Real Alliance954-709-3500 YES
Yellow Cab954-777-7777Yes: 954-565-2800

For all taxi service related complaints, please contact Broward County’s Environmental and Consumer Protection Division. Environmental and Consumer Protection accepts written complaints from consumers regarding alleged unfair and deceptive trade practices of businesses, including contractors you have hired, which are primarily located in Broward County. If you believe you have been a victim of an unfair and/or deceptive trade practice, call 954-357-5350 or send us an e-mail. You may also submit a General Complaint Form.

Frequently Asked Questions



​​Protect Your Card from Damage

To limit the possibility of the card getting damaged, riders should keep their Riders Choice cards away from all magnets and cell phones. Please report a damaged card to Paratransit 954-357-8405 or email RidersChoice@broward.org.

Choose between taking a trip on TOPS by making a reservation by 5PM the day before OR by contacting a Riders Choice taxi the same day. Do not make a reservation on TOPS and a taxi for the same trip.


Subscriptions
If you have a TOPS trip subscription and want to take a taxi instead, you must first cancel your TOPS trip subscription by calling the Call Center at 1-866-682-2258.


Contact Us

For all other pilot program questions, please contact the Riders Choice Pilot Program at 954-357-8405 or email RidersChoice@broward.org.

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