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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:P6332

CASE MANAGER II

SUMMARY

Under general supervision, provides advanced social case management and/or resource referral work in an assigned human services program with special needs populations. May function as a team leader.

 

DISTINGUISHING CHARACTERISTICS

This class is distinguished from Social Worker I position by the need for minimal supervision, the knowledge of counseling practices and principles, and the ability to provide assistance to subordinate co-workers.

 

ILLUSTRATIVE TASKS    Tasks may vary slightly based on area of assignment.

 

Advocates on behalf of clients or consumers and families for services, basic needs, and other related issues.

 

Assists Social Worker Is in case conferences and staffing; may serve as team leader.

 

Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.

 

Conducts activities and monitors the environment of care in a manner to maximize client or consumer and staff safety.

 

Conducts home and community visits related to consumer or client needs as required for area of assignment.

 

Counsels clients or consumers, individually or in groups, and/or their families, to facilitate achieving service plan goals, developing life skills, and/or mitigating inappropriate behavior.

 

Facilitates case consultation for specialized consumer or client situations.

 

Performs needs and comprehensive assessments; develops or updates care plans, service plans, and/or treatment plans with clients or consumers to address their needs and to facilitate referral to appropriate treatment or service providers or facilities; engages clients and families in the development of service implementation plans.

 

Provides crisis prevention, intervention, and supportive counseling as needed.

 

Provides follow-up and monitors service delivery and care environments.

 

Performs related work as required.

 

KNOWLEDGE, ABILITIES AND SKILLS

Knowledge of best practices in order to conduct comprehensive, client-centered social work activities in accordance with best practices.

 

Knowledge of community resources and procedures for referring clients to appropriate resources.

 

Knowledge of general interviewing practices and/or techniques, i.e., motivational interviewing.

 

Knowledge of general policies, procedures, and techniques for interacting with disruptive individuals.

Knowledge of public health laws, JCAHO standards, federal confidentiality laws (42CFR, 45CFR), and state regulations (65D-30).

 

Knowledge of social work and counseling practices and techniques, including crisis intervention.

 

Knowledge of social work case management principles, policies, and procedures.

 

Knowledge of the requirements of regulatory and accreditation bodies as they pertain to performance and maintenance of related documentation

 

Some knowledge of State, and Federal guidelines, regulations, and laws impacting social service programs.

Ability to analyze problems and identify possible solutions.

Ability to compose case notes, letters, memos, and related documents covering a variety of work related topics and to prepare complex narrative and/or technical reports.

 

Ability to evaluate clients’ functioning and life skills to identify high priority areas.

Ability to interview clients to obtain a variety of information.

 

Ability to learn customer service policies, procedures, and techniques as appropriate to the area of assignment.

Ability to operate a personal computer using a variety of computer-based applications.

 

Ability to perform activities, maintain related documentation, and participate in team meetings in accordance with regulatory and accreditation bodies.

 

Ability to understand and conduct comprehensive, client-centered social work activities in accordance with best practices.

 

Ability to understand, explain, and follow County policies and procedures and as required for the area of assignment.

Ability to utilize a variety of counseling techniques in working with clients.

Ability to work effectively in high stress situations.

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty's Ethics and Conflict of Interest policies.

 

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.

 

REQUIRED EXPERIENCE AND TRAINING

                       

Graduation from  an accredited four year college or university with major course work in social work, psychology, gerontology, or other field closely related to the area of assignment; two (2) years of experience in social case work, counseling, eligibility determination, social service or community resource referral, or closely related work; or any equivalent combination of relevant training and experience.

NECESSARY SPECIAL REQUIREMENT

 

Depending upon area of assignment, may be required to have a valid Florida driver’s license and be able to drive and the ability to obtain and maintain authorization to drive on County business at the time of appointment.

 

GENERAL INFORMATION

Bargaining Unit:                                 Government Supervisors Association (Professional Unit)

FLSA Status:                                      Non-Exempt            

Code of Ethics Certification:               No

Class Spec:      Established:                 E 10/1976    R 06/2009


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