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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:Y6355

EMPLOYEE ASSISTANCE PROGRAM MANAGER

NATURE OF WORK

This is highly responsible administrative and professional work managing the Employee Assistance Program of the County's Human Resources Division.

Work involves responsibility for planning, developing and coordinating Employee Assistance programs to assure strategic business goals and objectives are accomplished. Work also includes managing and evaluating EAP staff performance.

Position incumbent receives administrative direction but has broad latitude for exercising initiative and independent judgment in the performance of work assignments. Work is reviewed through completed tasks, reports and consultations.

ILLUSTRATIVE TASKS

Manages, monitors, oversees and performs confidential assessment interviews with employees and their families to include:  referrals to appropriate treatment providers or programs; case management and appropriate follow up.

Manages, monitors and oversees all case documentation to assure documentation is complete, accurate and timely.

Researches and networks with mental health and chemical dependency service providers as well as community resources, to establish and maintain an appropriate range of referral services for employees.

Manages, monitors and provides substance abuse assessment and follow-up services to employees covered by U.S. DOT regulations following the DOT Substance Abuse Professional (SAP) guidelines and monitors compliance with treatment plans.

Manages, oversees and provides emergency on-site crisis intervention and follow-up services in response to traumatic incidents.

Develops and conducts various educational  and/or process trainings for management, employees, and other target work groups as needed.

Conducts facilitated discussions and mediations for resolution of individual and group conflicts.

Manages, monitors and conducts organizational development activities.

Provides advanced consultation, coaching and triage services to directors, supervisors, and union representatives to help resolve broad, complex or highly sensitive employee problems.

Participates in the budget process as related to the  Employee Assistance Program.

Employees in this classification are required to function on-call for response to emergencies or critical incidents

Performs related work as required.

KNOWLEDGE, ABILITIES AND SKILLS

Thorough knowledge of principles, practices and procedures of an employee assistance program.

Thorough knowledge of clinical counseling, addictions treatment, systems theory, and organizational development skills.

Thorough knowledge of both public and private sector mental health and chemical dependency treatment resources.

Thorough knowledge of community, social and human service resources.

Considerable knowledge of current laws, development, and literature regarding employee assistance. Considerable knowledge of supervisory administrative principles, practices, and techniques.

Ability to develop and implement policies, procedures, and programs, and to evaluate their effectiveness.

Ability to exercise judgment and discretion in establishing, applying, and interpreting office policies and procedures.

Ability to plan, direct, and supervise the work of a staff of professionals engaged in providing guidance to troubled employees.

Ability to communicate clearly and concisely, both orally and in writing.

Ability to assess, refer, provide short-term guidance and employee case follow-up, while maintaining complete confidentiality.

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of
Broward County's Ethics and Conflict of Interest policies.
 
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.

REQUIRED EXPERIENCE AND TRAINING

A Master's degree in clinical psychology or clinical social work; six (6) years experience in professional counseling including direct service, program planning, and administration; including four (4) years supervisory experience; or any equivalent combination of relevant training and experience.

NECESSARY SPECIAL REQUIREMENTS

State of Florida License as a Clinical Psychologist, Clinical Social Worker, Mental Health Counselor or Marriage & Family Therapist, and U.S. DOT designation as a Substance Abuse Professional (SAP).  CEAP  certification preferred.

GENERAL INFORMATION

Bargaining Unit:   Unrepresented
FLSA Status:   Exempt
Financial Disclosure Required:   No
Class Spec. Estab./Revised:   E  01/1991    R  07/2013


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