NATURE OF WORK
This is technical and analytical work in business application programming and systems analysis for information systems projects within an agency. Incumbents respond to customer requests for new or modified applications that may involve assisting in the planning, designing, and analyzing of business application specific programs, software, and hardware requirements.
Work involves assisting in the design and development of large business automation applications and may also involve multi-platform and intersystem relationships. Duties include applying business application programming techniques and automated application solutions to enhance the agency = s work procedures. Work is performed under the guidance of senior technical and professional staff of the agency, and is reviewed through frequent consultation and evaluation of results.
Assists the agency’s business and customer community to accurately capture business requirements.
Assists in the development of new automated approaches to current applications and/or procedures in the agency.
Assists in the analysis of business requirements and development of solutions that are achievable, acceptable, and consistent with the involved project design concepts.
Assists in the enhancement and redevelopment of the object and workflow models to meet the business requirements.
Under the direct supervision and guidance of the County’s central IT staff, assists in installing, configuring, maintaining, troubleshooting, and resolving application hardware, software, and network problems.
May act as applications administrator for agency applications.
Analyzes, designs, tests, documents, and maintains computer application programs having a routine to moderate degree of complexity which support the business needs of the agency.
Applies appropriate application programming languages, report generators, application generators, and high level interpreters to complete assigned tasks.
Prepares business application software specifications and technical documentation for the agency = s applications.
Documents the solutions to the business requirements.
Develops reports, maintains data bases, and assists agency personnel in utilizing automated computer applications.
Meets with agency personnel for application analysis, demonstrations, and training.
Works as team member on broader or more complex agency projects.
Effectively communicates and interacts with technical and non-technical personnel within and across agency = s organization.
KNOWLEDGE, ABILITIES AND SKILLS
Knowledge of current principles, practices and techniques of systems analysis.
Knowledge of modern design and programming principles and techniques.
Knowledge of programming language and/or operating system relevant to the agency’s business applications.
Knowledge of technical writing.
Knowledge of the agency’s existing hardware, software, and network systems.
Some knowledge of business information management techniques.
Ability to apply technological languages, concepts and tools, and to troubleshoot and resolve hardware and software problems within established time frames
Ability to assist agency personnel in the operation of business systems and applications programs.
Ability to assisting planning, organizing, and conducting informal training for agency personnel.
Ability to assist in planning and conducting studies on work procedures to identify potential areas of automated applications.
Ability to prepare documentation, charts and graphs in relation to work assignments.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.
Skill in the use of computer and peripheral equipment.
Skill in oral and written communication skills.
Skill in basic system design.
Skill in the coding, testing and debugging of business application programs.
REQUIRED EXPERIENCE AND TRAINING
Completion of two (2) years of college level course work in information technology, computer science, or related field; two (2) years experience in systems analysis and applications programming relevant to the agency’s conduct of business; or any equivalent combination of relevant training and experience.
Bargaining Unit: Unrepresented
FLSA Status: Non-Exempt
Code of Ethics Certification: No
Class Spec Estab./Revised: E10/03