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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301

Class Code:N2309



This is administrative and management work directing and coordinating the functions of the Veterans Services Section.


Work involves supervising and coordinating the activities of professional, technical and clerical personnel assigned to a program section. Employees in this class are required to apply advanced knowledge and skills in developing section objectives, operating procedures and systems of monitoring and evaluating service delivery. Work is reviewed through conferences, reports, and program achievements.


Work is reviewed by an administrative superior through conferences, reports, and program achievements.


Plans, directs, develops and implements all veterans service program; develops and implements internal procedures to achieve agency goals and comply with State and Federal statutes.


Plans, assigns and coordinates veterans’ service activities and supervises the activities of professional, technical and clerical staff assigned to the Section; evaluates staff work and performance.


Reviews new laws, regulations, statutes, and other information sources to assure the proper dispensation of assistance and counseling to clients.


Develops and conducts continuing in-service training programs for Veterans Services' staff.


Develops budgetary and fiscal plans for the Section; prepares and monitors budget and record keeping activities.


Prepares and compiles reports and position papers.


Maintains administrative liaison among veteran’s organizations and various county, state and federal agencies. Coordinates the activities of the Section with the Florida Department of Veterans Affairs and the United States Department of Veterans Affairs.  


Prepares and delivers presentations to veteran and civic groups and allied agencies on matters pertaining to veterans' affairs. Develops promotional materials for distribution to the local media.


Manages quality improvement and compliance processes for the Section, including maintenance of case files and review of staff work for compliance with State and Federal veteran’s statues and agency policies and procedures.


Provides consultation with casework in the more extended, complex claims for disability compensation, death, insurance and other claims for benefits.


May make site visits to clients, service providers or community agencies for outreach or to explain agency services or benefits as required.


Prepares budget projections and manages the budget approved for the unit.


Prepares narrative and technical reports using a personal computer and basic office, Department and/or Division-specific software applications.


Attends conferences and professional meetings.


Performs related work as required.


Thorough knowledge of methods and principles pertaining to veterans service work.


Thorough knowledge of Title 38, U.S. Code and the Veterans Administrations' regulations.


Thorough knowledge of the laws, regulations, and procedures governing veterans' benefits under federal and state statutes.


Considerable knowledge of budget preparation and administration.


Considerable knowledge of the objectives and resources of community, social, rehabilitative, and human service organizations and agencies.


Considerable knowledge of the philosophy, principles and practices of social work including professional casework methods and techniques of counseling.


Considerable knowledge of the principles, practices, and procedures of supervision, organization and administration.


Knowledge of business English, spelling, and arithmetic.


Ability to plan and assign work and supervise professional and support staff engaged in a variety of veterans services activities in a manner conducive to full performance and high morale.


Ability to plan, organize and direct professional employees engaged in a variety of veterans services activities.


Ability to analyze facts and exercise sound judgment in decision making.


Ability to train and supervise subordinate staff.


Ability to communicate clearly orally and in writing.


Ability to interpret various federal and state statutes dealing with veterans' affairs.


Ability to operate a personal computer and an electric typewriter, as needed.


Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty's Ethics and Conflict of Interest policies.


Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, ethnicity, religion, age, gender, disability, sexual orientation, marital status, or political affiliation.



Bachelor’s degree from an accredited college or university with major course work in social work, sociology, counseling, public or business administration or other field closely related to this assignment; Five (5) years of experience in veterans service work which includes three (3) years of supervisory experience; or any equivalent combination of relevant training and experience.


Must be an honorably discharged wartime veteran, or the surviving spouse of any such veteran, in accordance with Florida Statute 1979, Section 292.11, at time of appointment. Must be certified as a Veterans Service Officer by the Florida Department of Veterans Affairs within one year following appointment.


Position involves field work and driving is required. Must possess a valid Florida driver's license during employment. Must be able to drive. Must obtain and maintain authority to drive on County business.



Bargaining Unit:                                Unrepresented

FLSA Status:                                     Exempt
Code of Ethics Certification:           No

Class Spec. Estab ./Revised:          E 08/2006

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