Class Code:NA071


General Description

The purpose of this class within the organization is to coordinate social/human services within a large geographic area of Broward County and manage multi-service regional human services facility/facilities.

This class works independently, under limited supervision, reporting major activities through periodic meetings.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Coordinates social or human services within a large geographic area of Broward County and manages multi-service regional human services facilities; provides supervision to subordinate staff; coordinates staff schedules and work assignments; completes staff’s performance reviews and evaluations.

Authorizes the distribution and expenditures of county and federal funds for eligible clients; designs and implements systems to track and gather data for all required reports and program planning; prepares weekly, monthly and quarterly reports related to Performance Measures.

Consults, reviews, screenings and assessments and approval direct service interventions; reviews, transfers, encumbers and maintains center budget; reviews and approves Request for Disbursement packets.

Develops and maintains collaborative relationships with profit, non-profit, and faith-based agencies, academic institutions, cities and community groups to identify and implement services to address community concerns; further develop one-stop concept.

Designs, implements and maintains a system to collect data to identify and analyze trends, for on-going program and service information for reports and planning, and to measure program outcomes, personnel performance and operational functions.

Participates in case staffing/consultation; assists in development of Division policies and operating procedures and special projects.

Develops, implements and recommends strategies to carry out the Homeless Plan, and evaluates services/needs.

Directs the operations of the section including oversight of all contracts, personnel, and relationships with internal and external groups involved in planning, delivery and monitoring of services for children.

Serves as staff liaison and provides administrative support to the Children’s Services Advisory Board and its committees; prepares highly complex materials about County services, the local system of care, and state and national children’s policy.

Develops plans to address community needs including launching new programs, and presents recommendations to the division, department, Children’s Services Advisory Board and Commission; serves as the County’s representative to high-level funder and stakeholder boards and councils and other groups to plan and evaluate the system of care for children.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.


Minimum Education and Experience Requirements

Requires a Master's degree from an accredited college or university with major coursework in business, health or public administration, social sciences, human services, or closely related field.

Requires four (4) years progressively responsible administrative experience in health care, human services, social services casework, or the provision of social services to children and families including at least two (2) years of supervisory and/or social service program administration experience.

Special Certifications and Licenses


Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer.  ADA requires Broward County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County’s Ethics and Conflict of Interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.