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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:W1001

COLLECTION AGENT

SUMMARY:   This is professional field and office work in the collection and management of delinquent County revenue accounts.

TASKS:

·         Reviews, investigates and collects various types of accounts owed to the County; such as:   delinquent personal property tax, license fees, bad checks, legal assistance liens, fees for violations of County ordinances, and other delinquent accounts owed to the County.

·         Attempts to locate holders of delinquent accounts by correspondence, telephone or in person concerning payments; uses various skip tracing techniques; conducts Internet research.

·         Contacts business owners at their place of business regarding payment of delinquent personal property tax accounts and occupational licenses.

·         Identify tangible personal property that needs to be seized and sold to pay taxes; attends and assists at delinquent personal property tax auctions.

·         Exercises tact and judgment to obtain public cooperation voluntarily rather than through legal sanctions.

·         Prepares statements, letters and reports of unpaid accounts for distribution to County agencies, the court, the Board of County Commissioners, delinquent account holders, attorneys, mortgage companies and others.

·         Maintains all pertinent information on accounts including collection and payment activity; establishes installment payment plans and follows-up on the plans to insure payment.

·         Answers inquires from debt holders, business owners, citizens, law enforcement, attorneys, mortgage companies, and other governmental agencies.

·         Enforces the Occupational License Code through contacts with businesses to insure compliance with Code requirements; performs field inspections of businesses to determine if licenses current and displayed properly; issues notices of delinquent license fees; collects license fees.

·         Inspects mobile homes for violations of the decal law and issues notices of violations.

·         Performs work within clearly defined areas of statutes, ordinances, regulations, and procedures; work is reviewed on completion through reports and citizen response.

·         Performs related work as required.

 

KNOWLEDGE, ABILITIES AND SKILLS – REQUIRED AT TIME OF HIRE: (Applicants are expected to possess the required Knowledges, Abilities, and/or Skills listed below prior to being hired for positions in this job class.)

 

·         Considerable knowledge of standard collection practices, procedures and techniques including skip tracing.

·         Considerable knowledge of procedures for operating various office equipment, including personal computers.

·         Ability to deal effectively with delinquent debt holders and with other agency representatives.

·         Ability to enter data accurately in a computer program such as a spreadsheet or database.

·         Ability to express ideas effectively orally and in writing.

·         Ability to review and edit data reports for accuracy.

·         Familiarity with BrowardCounty.

·         Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty’s Ethics and Conflict of Interest policies.

·         Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.

·         Valid Florida Driver License is required for those employees who do field collection work.

 

REQUIRED EXPERIENCE AND TRAINING

·         Graduation from high school including or supplemented by courses in business; four (4) years experience in debt collection work and skip tracing; or any equivalent combination of relevant training and experience.

 

GENERAL INFORMATION

Bargaining Unit:                                    White Collar

FLSA Status:                                        Non-exempt

Code of Ethics Certification:               No

Work Locations:                                  Revenue Collection Division

Class Spec. Estab ./Revised:             E10/1976    R12/2004


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