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Helpful Links
Accessibility Services/ADA

​​Broward County Transit (BCT) is committed to providing our residents and visitors with valued transportation services. Our services extend to customers with special needs due to age or disabilities. In accordance with the Americans with Disabilities Act (ADA), all BCT buses are wheelchair accessible and our bus operators provide assistance upon request. 

In addition to our fixed-route service, BCT provides Paratransit Services​ (TOPS) for persons with a physical, cognitive, emotional, visual or other disability which functionally prevents them from using our fixed-route service. To qualify, each applicant must go through an eligibility determination process. For information or an application, please call 954-357-6794.

BCT is committed to serve the needs of our riders and to ensure access to our information. We are increasing the amount of public information about our accessible services, including the names and locations of County staff responsible for addressing complaints. 

How to File an ADA Complaint

In accordance with Federal Law, Broward County Transit is fully committed to provide accessible transportation services to the disability community. If you believe that you have been the subject of discrimination on the basis of disability while using Broward County Transit’s services (fixed-route transportation or facilities), you may do the following:

  • ​Call 954-357-8232 (954-357-TADA); if no one is available to take your call, please leave a message and a BCT staff member will contact you on the next business day.

  • Email: mortega@broward.org

  • ​Mail to:
    Broward County Transit
    Office of Safety, Security and Compliance
    Attn: ADA Coordinator,
    1 N University Drive, Suite 3100-A
    Plantation, FL 33324

  • Or complete our Accessible ADA Complaint Form

In order to better assist you in the resolution of your complaint, please be as specific as possible. Once received by BCT, your complaint will be investigated, and a response will be issued by the ADA Coordinator upon completion of the investigation. Please note that the average investigation and response time to an ADA Complaint is 15 days.

Additional Resources

For additional information and resources regarding accessibility issues, please refer to the following resources:

The Access Board

800) 872-2253 (voice)
(800) 993-2822 (TTY)

ADA Home Page

(800) 514-0301 (voice)
(800) 514-0383 (TTY)

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