Emergency Ride Home Program
The Emergency Ride Home (ERH) Program, offered by the Florida Department of Transportation, provides free taxi service up to six times per year to registered commuters in Miami-Dade, Broward, Palm Beach, Martin and St. Lucie counties in the event of an unexpected emergency. This “commuter insurance” is offered 24 hours a day and seven days a week. The program is available to commuters who carpool, vanpool, take transit, bike or walk to work at least three days a week. Commuters can register online or by phone. For more information, please contact South Florida Commuter Services at 1-800-234-RIDE (7433) or visit their website.
Reduced Fare Photo I.D. Card Program
Photographs for the Reduced Fare Photo I.D. Card program are taken at the Broward Central Terminal, Broward Blvd. and Northwest 1st Ave., in downtown Fort Lauderdale Monday, Tuesday, Thursday and Friday from 9AM to 4PM at the Customer Service Center. We are closed for lunch between 12:30 and 1:30PM. We can be reached at 954-357-6414.
Forgot Something on the Bus?
Contact our Lost and Found section at 954-357-8400. You will only receive a call back if your lost item is located or if more information is needed to assist us in identifying the item. If your lost item is located, you will need to claim it at the Broward Central Bus Terminal (Broward Blvd. and N.W. 1st Ave.), in downtown Fort Lauderdale. Items will be kept for 90 days. When you call to report a lost item, please leave the following information:
- Detailed description of the lost item/s,
- Your full name with spelling,
- Daytime phone number where you can be contacted. If you lose a cell phone, please leave the number of the lost cellphone, even if you have discontinued the service.
Lost and Found hours are Monday, Tuesday, Thursday and Friday from 9AM to 4PM. We close for lunch between 12:30 and 1:30PM.
Customer Service Center Hours
Monday thru Friday: 7AM to 7:45PM
Saturday, Sunday and Holidays: 8:30AM to 4:45PM
Hearing-speech impaired: Florida Relay Service- 711 or 1-800-955-8771
TTY- 954-357-8302 (teletype machine required)
Northeast Transit Center
304 Dr. Martin Luther King, Jr. Blvd. at Dixie Highway, Pompano Beach
Monday and Wednesday: 6:30AM to 2:30PM
Friday: 11AM to 7PM
101 NW 1 Avenue at Broward Blvd., Fort Lauderdale
Monday thru Friday: 6AM to 8PM
Saturday and Sunday: 8:45AM to 4:45PM
COMPLAINT OF TITLE VI DISCRIMINATION
The Broward County Transit Division is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, consistent with Title VI of the Civil Rights Acts of 1964, as amended.
Any person who believes that he or she, individually, or as a member of any specific class of persons, has been subjected to discrimination under Title VI, on the basis of race, color, or national origin, may file a written complaint with the Broward County Transit Division.
In order to process your complaint, please fill out the attached form. If you need help in completing this form, please call the Title VI Coordinator at 954-357-8481. The completed form can be returned to:
Broward County Transit Division
Attention: Title VI Coordinator – Safety and Compliance Manager
1 North University Drive, Suite 3100A
Plantation, FL 33324
Frequently Asked Questions